Shop Assistant and Animal Carer 

An exciting position has arisen for the above title between our stores, based mainly at our Welwyn Garden City Store. The ideal candidate must be flexible, enthusiastic, confident and able to multi task within a small team. High levels of personal drive and experience in customer service and the pet care industry are also vital. Vast knowledge of pet shop products is required.

Typical work activities include: Completing the daily maintenance and health checks on all species of livestock. This will include ensuring our high levels of cleanliness and animal welfare are met. Tasks will also include enclosure maintenance, food preparation and animal health checks. A key eye on detail is essential. Promoting high levels of customer service to all of our regular and one off customers. This will involve having a high level of product knowledge and being able to pass on advice and recommendations to give a high level of shopping experience. Monitoring, maintaining and updating sales display areas to provide attractive sales spaces and help to build the image of the company. Dealing with multiple types of transactions and payment processes. Also dealing with customers face to face, over the phone and via email.Ordering new stock and assisting with the receipt and unloading of goods. To ensure that the goods are uploaded onto the system and any issues are rectified. Dealing with customer complains and ensuring that customer queries are able to be rectified.

All candidates must have high levels of retail/ customer service based experience (at least 2 years) and preferably within the retail pet industry. Information with regards to previous experience and suitability for this job should be detailed within your cover letter.

This position is based at Welwyn Garden City but is important to be able to cover all shops; especially for the initial training. The successful applicant must be able to travel to both sites.

A full clean UK driving licence is essential for all applicants.

All applicants should send a CV and Cover Letter to: The Manager, Animaltastic Pets, Hemel Hempstead, Hertfordshire, HP2 4ER.There is no deadline for this position and will hold it open until we feel the most suitable applicants, with the correct level of animal retail experience becomes available. All applicants will require a wide variety of experience in order to meet the targets points above.